How to reach us
The fastest way is an e-mail to the team’s mailbox. We reply to the address you write from. No account, no sign-in.Write to support
Describe the problem in a few sentences - we usually reply within one business day.
What to include
The more specific you are, the faster we find the cause:- Agent name and the phone number involved
- Date and time of the call or the failed attempt
- What happened and what you expected instead
- The dashboard URL where the error appeared
Never send API keys or passwords. To diagnose a provider problem we only need
the provider name and the error it returned.
Before you write
Some problems are quicker to solve on your own:- Inference providers - authentication errors and provider-side limits
- API keys - access to the public API
- Billing - balance, plans and call costs