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The same two questions as BaseLinker and Shopify, for sellers whose shop is their Allegro account. The agent’s tools are the same; only the place it asks changes.

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Setup

  1. In the app: Integrations → Allegro → Connect with Allegro, and sign in to the account you sell from. There is no key to paste.
  2. On the agent: Integrations tab → Order status (Allegro) and Availability and prices (Allegro) → pick the connection.
When creating a customer support agent in the wizard, switch on Check orders and offers on Allegro. The wizard uses the account connected under Integrations, so connect it first.
The agent has read-only access to orders and offers. It never lists anything, changes a price or replies to buyers.

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How the agent finds an order

An Allegro buyer has no “order number” they could read out, so the agent looks differently than it does in Shopify:
  • by the number the buyer is calling from - without asking anything, if it is the number they gave at purchase,
  • by the phone on the order, when they call from another number,
  • by the buyer’s Allegro login.
A login alone is not enough for the agent to read anything out: it is visible on every review, so knowing it proves nothing. The agent asks for the phone given in the order. E-mail is not a key, because the address on an Allegro order is a relay address the buyer has never seen. Names, addresses and logins are never returned to the agent.

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Limits

  • A lookup by phone covers the 300 most recent orders from the last 90 days. On a busier account the agent finds an older order by login.
  • An order whose buyer never finished the delivery form is described as unfinished, not as paid.
  • A cash-on-delivery order is not reported as paid.
  • The Allegro sign-in expires after 3 months without use. When Test connection says Allegro no longer accepts the sign-in, open the connection with the pencil and click Reconnect the account.