> ## Documentation Index
> Fetch the complete documentation index at: https://brosbots.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Report a problem with the Brosbots platform and get an answer by e-mail

## How to reach us

The fastest way is an e-mail to the team's mailbox. We reply to the address you
write from. No account, no sign-in.

<Card title="Write to support" icon="life-ring" href="mailto:kontakt@brosbots.com?subject=Brosbots%20support">
  Describe the problem in a few sentences - we usually reply within one business day.
</Card>

In the dashboard, **account menu → Help & contact** opens the support form. It
works even when the Broski assistant in the corner of the screen is turned off.

## What to include

The more specific you are, the faster we find the cause:

* **Agent name** and the phone number involved
* **Date and time** of the call or the failed attempt
* **What happened** and what you expected instead
* **The dashboard URL** where the error appeared

<Note>
  Never send API keys or passwords. To diagnose a provider problem we only need
  the provider name and the error it returned.
</Note>

## Before you write

Some problems are quicker to solve on your own:

* [Inference providers](/en/configurations/inference-providers) - authentication errors and provider-side limits
* [API keys](/en/configurations/api-keys) - access to the public API
* [Billing](/en/billing/pricing) - balance, plans and call costs


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.