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> Use this file to discover all available pages before exploring further.

# WooCommerce: orders and product availability

> The agent reads order status, tracking numbers, product availability and prices from your WooCommerce shop during the call.

The same two questions as BaseLinker and Shopify, for shops on WordPress with
**WooCommerce**. The tools are the same; only the shop the agent asks changes.

## Setup

1. In WordPress go to **WooCommerce → Settings → Advanced → REST API** and
   click **Add key**.
2. Pick a user with access to orders and set permissions to **Read**.
3. Copy the **consumer key** (`ck_...`) and **consumer secret** (`cs_...`). The
   secret is shown once.
4. In the app: **Integrations** → **WooCommerce** → paste the shop address
   (with `https://`) and both keys, then **Test connection**.
5. On the agent: **Integrations** tab → **Order status (WooCommerce)** and
   **Availability and prices (WooCommerce)** → pick the connection.

In the customer service agent wizard, switching on **Check orders and
availability in WooCommerce** and pasting the address and keys is enough: the
wizard creates the connection and turns on both tools.

<Note>
  The keys only work over HTTPS. A shop on `http://` is refused so the key never
  travels in the clear. If the test says there is no API at the address, check
  **Settings → Permalinks** is not set to "Plain": the WooCommerce REST API needs
  pretty permalinks.
</Note>

The rules are the same as for Shopify: an order found by its number alone needs
confirming with the e-mail or phone, and a caller phoning from the number on the
order is recognised straight away, even when the number was stored with spaces.
The agent gets no names or addresses. It reads the tracking number from the
Shipment Tracking extension and common courier plugins when the shop uses them.
A product on backorder is offered as available to buy.


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